Effective Communication

"Nonviolent Communication" is a method of tools to help understand others' perspectives and increase effectiveness in meeting mutual needs.

To learn more, take a look at this worksheet:
https://www.nonviolentcommunication.com/pdf_files/4part_nvc_process.pdf  
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And here is the book:
https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/ref=dp_ob_title_bk